Theme v1.0.0Shopify Dawn 15.4.1
Support
We are happy to help with anything related to NAVEGaid. Check Troubleshooting and the FAQ first — most questions are answered there.
Contact
| Channel | Use it for |
|---|---|
| support@navegaid.com | Theme questions and bug reports. |
| Etsy messages | Licence activation codes and order questions. |
What to include
A request with these details can usually be answered in one reply:
| Detail | Where to find it |
|---|---|
| Your store URL | Your browser address bar or Settings → Domains. |
| Whether the theme is published | Online Store → Themes. |
| The page where the issue happens | The page URL. |
| The section or block involved | The theme editor sidebar. |
| A screenshot or screen recording | Of the issue on the storefront. |
| Device and browser | For example, iPhone Safari or Windows Chrome. |
Before contacting us
- Check on a fresh copy. Duplicate the theme and look for the issue on the copy. If it does not happen there, a setting or edit on the original is the cause.
- Switch off app embeds. Turn apps off under App embeds in the theme editor to rule out app conflicts.
- Check the store data. Menus, filters and recommendations come from the admin — see Store Configuration.
What support covers
| Area | Who helps |
|---|---|
| Theme settings, sections, blocks and bugs in the theme | NAVEGaid |
| Products, collections, menus and other store data | You, in the Shopify admin |
| Checkout, payments, shipping rates, taxes and markets | Shopify Support |
| App features and app scripts | The app’s developer |
| Custom code changes you or others made | Not covered |
Credits
- Built on Shopify Dawn 15.4.1 by Shopify.
- Bundled fonts: Inter and Playfair Display, both under the SIL Open Font License.
Start building
Go back to the Theme Setup Guide.
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