Support
We're here to help! Get support for Dynamic Metafields through multiple channels.
Contact Support
Our support team is available to help you with any questions or issues you may encounter.
Support Email
Response Times
- Free Plan: 48-hour response time
- Starter Plan: 24-hour priority response
Before Contacting Support
To help us assist you more quickly, please:
- Check our FAQ section for common questions
- Review the relevant documentation pages
- Note any error messages you're seeing
- Have your store URL and form ID ready (if applicable)
What We Can Help With
Our support team can assist you with:
- Form creation and configuration
- Troubleshooting technical issues
- Best practices for your specific use case
- Basic setup questions
- Account and billing inquiries
- Feature requests and feedback
Custom Development
For extensive customization or development work, we can recommend Shopify experts. Standard support does not include custom code development.
Helpful Resources
FAQs
Find answers to frequently asked questions
Getting Started
Complete guide to installing and setting up the app
Creating Forms
Learn how to build and customize forms
Privacy Policy
Learn about our data handling practices
Feature Requests & Feedback
We love hearing from our users! Send feature requests and feedback to dev@navegaid.com. We prioritize features based on user demand and feasibility.
Leave a Review
If you're enjoying Dynamic Metafields, please leave us a review in the Shopify App Store! Reviews help other merchants discover our app and help us improve.
Quick Response Tips
To get the fastest support response:
- Include your store URL in your email
- Describe the steps to reproduce the issue
- Attach screenshots if relevant
- Mention which browser you're using